Support
If you have questions about SferaPulse, run into a bug, or want to suggest an improvement, send us an email. We aim to respond within 48 hours.
1. How to contact support
Send an email to support@sferapulse.com. You don't need to register or create a separate ticket — just write from any email address you prefer.
We don't store user email addresses, so if your request is related to a specific account (for example, subscription or data deletion), please include your account ID in the message. You can copy your account ID from the profile settings in the app (iOS and Android).
2. What to include
To help us resolve your issue faster, please include the following information in your email:
- Platform: iOS, Android, or Windows agent.
- App version (shown in settings or on the profile screen).
- A short description of the issue and steps to reproduce it.
- A screenshot or error text, if available.
- Your account ID, if the request is account-specific.
3. Response time
We respond to requests in order of arrival, usually within 48 hours on business days. During periods of high load or on weekends, replies may take a bit longer.
If your request involves loss of account access or a payment error, please mention it in the subject line — we prioritize these cases.
4. Refunds and subscriptions
Subscription payments and refunds are handled by Apple through the App Store. You can manage your subscription and request a refund in your Apple ID settings. For any other subscription-related questions, write to support@sferapulse.com.
5. Account deletion
You can delete your account directly inside the SferaPulse mobile app (iOS and Android) from the profile settings. If for any reason in-app deletion does not work, contact us and we will delete the account manually.